Questions? Email or call us at: (800) 447-4509 or (386) 362-2226

Report an Outage: (800) 752-0025

Payment Methods

Suwannee Valley Electric offers various, convenient ways to pay your bill.


Pay Online with SmartHub

SmartHub allows members to manage their accounts online 24 hours a day, seven days a week.

Learn more about SmartHub

Sign up for Smarthub.

Use Quick Pay to pay online without logging into smarthub.


Direct Mail:

Payments can be made by mail using the envelopes provided with your bill. Please be sure to allow mailing time.



Use our convenient Interactive Voice Response (IVR) system to pay your bill by calling (386) 362-2226 or (800) 447-4509. The first time you call you will need your billing account information. Accepted payment options are checks, credit card (MasterCard, Visa or Discover) and debit card (with the MasterCard or Visa logos.) If your account is past due, it is recommended that you contact member services to prevent disruption of your power. Your payment will post within minutes of paying. If after 10:00 PM payments will be available for viewing after 6 AM the following day. Electronic payments save time and money!


Automatic Payments:

For a hassle-free, no fee method of payment, sign up for recurring credit card payments or bank draft. You authorize SVEC to withdraw funds from the account of your choosing to pay your monthly electric bill. Once enrolled your balance due will be automatically debited each month the Wednesday before the due date. You can sign-up through our on-line account management system SmartHub.  Accepted payment options are credit card (MasterCard, Visa, and Discover) debit card (with the MasterCard or Visa logos.)



Use our convenient KIOSK in the foyer of SVEC. You will need your billing account number or you can scan your bill. Accepted payment options are credit card (MasterCard, Visa and Discover) debit card (with the MasterCard and Visa logos) cash and check. Our kiosk is open 24 hours a day seven days a week, so get out of line and save time.


Our Office:

We are available to accept your payment during regular office hours 8-4:30pm and our drive thru stays open until 5pm. We accept cash, check, money orders, credit/debit cards. Our after-hours drop box is also available to drop a check or money order. Our after-hours drop box payments are posted to the account the next business day.


Local Convenience Stores:

Pay your electric bill at participating convenience stores throughout the service territory. Participating stores will have a Fidelity Express Logo. A merchant convenience fee may be charged.



Fidelity Express Payment Locations:

Location Name Address City State Zip Code County Phone
Time Saver Food Mart 403 US HWY 27 Branford FL 32008 Suwannee (386) 935-1219
Inn & Out RV Park 3010 W US Hwy 90 Lake City FL 32055 Columbia (386) 752-1648
One Stop Chevron #3 128 SW Duval St Lake City FL 32055 Columbia (386) 755-0717
Spring Food Store 355 SE Llewellyn Ave Lake City FL 32025 Columbia (386) 752-7674
JK Food Mart 969 N Ohio Ave Live Oak FL 32060 Suwannee (386) 330-2421


NOTICE Regarding Lafayette County Payment Location:

SVEC would like to inform members that payments will no longer be accepted at Fast Track #264 located at 391 E Main Street in Mayo. SVEC is currently trying to establish another payment location as quickly as possible. Should you have any questions please call Member Services at (386) 362-2226 or (800) 447-4509.


Please note that credit card payments are only accepted on Residential accounts.


Suwannee Valley Electric Cooperative

Report an Outage: (800) 752-0025

©2012 Suwannee Valley Electric Cooperative, All Rights Reserved
Our wholesale power supplier: Seminole Electric: SVEC's Wholesale Power Supplier