2018 By the Numbers

Posted: March 11, 2019

Safety

850,437
miles driven with zero accidents

or

38 times
around the world

1,539
consecutive days

or

730,973
man-hours with only one lost-time injury
(since Oct. 15, 2014)

Member Experience

20,939
calls taken by member service reps

481
new service connections completed

218,000
electronic bill payments

New 24-hour drive-thru payment kiosk installed

Outreach to Community

$3,157
raised by cornhole tournament

$10,000
in scholarships awarded to high school seniors

$12,800
raised by employees

$6,100
in in-kind donations

75
community organizations supported

Reliability

99.96%
average service availability

884 miles
of right-of-way cut

14,500
poles inspected

724
poles replaced

Economic Viability

$4.38 average daily electric bill
(less than the $4.95 price of a Starbucks Grande Pumpkin Spice Latte)

Declining rates
$121.00: Feb. 2017
$120.00: Feb. 2018
$119.60: Feb. 2019
Residential rate for 1,000 Kwh

$775,124
capital credits retired in 2018

$13.7M
capital credits retired lifetime

Where your dollars went in 2018

Purchased Power 63.2%
Distribution maintenance and operations 13.5%
Depreciation 8.3%
Administrative and General 6.2%
Interest 4.0%
Customer service and other 2.9%
Operating margins 2.0%
Note: sums to 100.1% due to rounding