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What are my options?
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SVEC is happy to offer a method of billing for residential accounts that will help members who are on a fix monthly income and need their bills to avoid the volatility that the weather can cause. Our budget billing option helps smooth out the highs and lows of a member’s monthly bill during the year allowing them to budget their monthly expenses more accurately.
SVEC’s budget billing is a variable type of billing that is truly a levelized billing. Every month SVEC recalculates the 12 month average billing for the account and bills the member the average amount. There is no catch-up month used in the budget billing. When the account is closed there will be a final billing to true up the account, at that time if there is a credit due to the customer and refund check will be issued. Likewise if there is a final amount due to the cooperative the member will be responsible for the final amount due.
If the member becomes delinquent on the budget billing program the account will be removed from the program and set back as a standard billing account. A final bill to true up the budget program will be due at this time.
The following are the requirements an account must meet before moving to the budget billing: • The account must have had continuous service at the location for at least 12 months • The account must have all charges paid in full before switching to budget billing • The account must have not been disconnected for non-payment or have checks return unpaid • The member cannot have any uncollectable account balances with the cooperative • The account must set up as a residential service
If you would like to sign up for this program or just have questions about the program please contact member services. The following form can be used to sign up for the program.