Suwannee Valley Electric’s standard billing accounts are billed on average every thirty days. SVEC gathers usage information during that period and produces a bill within a few days after the last reading for that billing period. Your electric bill is due upon receipt. SVEC does provide a 20 day grace period for your bill to be paid before late charges are applied to your account.
If your bill is not paid by the end of business on the 20th day after your bill date a late fee will be charged to your account the following day. Late charges are equal to the greater of 5% of the electric charges or 5 dollars.
In the event a late fee is charged to your account a penalty notice will be mailed to the address on file informing you of the penalty and providing information to avoid a disconnection of service.
Your account is subject to immediate disconnection if your bill is not paid within 5 business days after the 20 day grace period. The disconnect date will be displayed on your current bill and will again be noted on the penalty notice that is mailed to you.
If you find yourself in this situation and you are unable to pay the total due amount before the cutoff date please contact member service at the cooperative to see if you are eligible for a payment arrangement. If you can only pay a partial amount please contact the office to see if it is enough to avoid disconnection. A partial payment alone without further agreement with the cooperative will not avoid service disconnection.
Disconnection Fees & Deposit Increases
The following fees are related to a disconnection of service:
- Trip Charge — 7 a.m. – 5 p.m. — $35.00
- Trip Charge — 5 p.m. – 9 p.m. as well as weekends or holidays — $100.00
In addition to the above fees a disconnected account will be subject to a deposit review which may result in an increased deposit or an initial deposit amount being required to provide security for the account.
The first time an account is disconnected for non-payment it will require a deposit to equal $300.00. The second time the account is disconnected the accounts deposit will be increased to equal 2.5 times the average monthly bill.
If you have any questions concerning your account billings please contact Member Services.