SmartHub Account Management Tool

SVEC’s online account management tool is called SmartHub. Learn more about about how to use SmartHub or contact Member Services with any questions.

 

What you can do with SmartHub

Analyze Your Usage

View and compare your usage daily with previous time periods. With enhanced features including weather data you will be more aware than ever on how your daily activities can change your electricity consumption.

Pay Your Bill and Manage Auto-Pay

  • E-Check
  • Credit/Debit Cards
  • Recurring Bank Draft or Recurring Credit Card

SmartHub allows you to sign up for recurring payments — meaning your bill will automatically be paid each month in full without any further action on your part. If you’d like to set up automatic payments from a bank account or card, SmartHub Web makes it easy to manage them from your computer.

View and Compare Bills

View copies of your current and past bills. Compare your current bills with past bills while adding weather analysis and daily usage comparisons.

Update Personal Information

  • Phone Numbers
  • Bank Information
  • Billing Addresses

Contact Us and Create Service Requests

Easily contact SVEC with billing questions, service issues or other requests.

For example:

  • Area Light Out
  • Disconnect Service
  • Transfer Service
  • Misc. Service Issues

Manage Notifications

Want a reminder that your bill is due? How about a prompt that your bill is now past due? Interested in knowing your payment posted?

Notifications in SmartHub can do exactly that — email or text important information about your account. You tell SmartHub when and how to contact you. Some notifications even allow you to get specific, such as setting the numbers of days to remind you before your bill is due.

To send you a notification, you need to have contact information stored in the system. Be sure you’ve added contacts before setting your notifications.

Some common notifications include:

  • Bill Available
  • Payment Due
  • Payment Confirmation
  • Delinquent Notice
  • Credit Card Expiration
  • Power Outage

Some notifications are also specific to your account type. For example, prepaid customers might see different options than other customers.

Manage Notification Contacts

By default, notifications are sent to the email address associated with your account — the same one you use as a username. If you want notifications sent to a different email address or even texted to your mobile phone, you can do that too.

Once you have set up a contact, you need to change the contact on an active notification on the Manage Notifications screen to use the additional contact.