What you can do with SmartHub
Analyze Your Usage
View and compare your daily usage with previous time periods. With enhanced features, including weather data, you will be more aware than ever on how your daily activities can change your electricity consumption.
Pay Your Bill & Manage Auto-Pay
- Credit/Debit Cards
- Recurring Bank Draft or Recurring Credit Card
SmartHub allows you to sign up for recurring payments — meaning your bill will automatically be paid each month in full without any further action on your part. If you’d like to set up automatic payments from a bank account or card, SmartHub Web makes it easy to manage them from your computer.
View & Compare Bills
View copies of your current and past bills. Compare your current bills with past bills while adding weather analysis and daily usage comparisons.
Update Personal Information
- Phone Numbers
- Bank Information
- Billing Addresses
Contact Us & Create Service Requests
Easily contact Suwannee Valley Electric Cooperative with billing questions, service issues or other requests, such as:
- Area Light Out
- Disconnect Service
- Transfer Service
- Miscellaneous Service Issues
Notifications in SmartHub can email or text important information about your account, such as a reminder that your bill is due or if it’s past due. You tell SmartHub when and how to contact you. Some notifications even allow you to get specific, such as setting the numbers of days to remind you before your bill is due.
To send you a notification, you need to have contact information stored in the system. Be sure you’ve added contacts before setting your notifications.
Some common notifications include:
- Bill Available
- Payment Due
- Payment Confirmation
- Delinquent Notice
- Credit Card Expiration
- Power Outage
Some notifications are also specific to your account type. For example, prepaid customers might see different options than other customers.
Manage Your Contact Information
By default, notifications are sent to the email address associated with your account — the same one you use as a username. If you want notifications sent to a different email address or even texted to your mobile phone, you can do that too.
Once you have set up a contact, you need to change the contact on an active notification on the Manage Notifications screen to use the additional contact.