Many Suwannee Valley Electric Cooperative members are taking control of their electric usage and their high bills by enrolling in our prepaid billing option My Choice. Statistics prove that members on prepaid billing actually use less electricity than those who are billed monthly. Prepaid members tend to conserve and seek out energy efficiency measures. Daily notifications create daily awareness.
With My Choice, you can purchase your electricity before you use it. Think of prepaid service as putting gas in your car. You could purchase small amounts every few days or “fill up the tank” and not worry about it for a week or two. When your supply is low, you simply purchase more.
Your electric usage is calculated daily, and when the credits in your account are running low, we will contact you via text message, email, or phone to let you know it’s time for you to “refill” your account. Payments can be made online and over the phone 365 days a year, 24/7. Payments can also be made through the mail and in person.
More payment flexibility — pay in advance how much and how often as is convenient.
No due dates.
No shut-off notices.
No late payment penalties.
No reconnect fees.
Existing security deposits can be utilized to pay for current unbilled usage. Any remainder is then used for future power purchases.
Existing members — A $25 credit balance is required to start a prepaid account and a $25.00 deposit. In addition, if you enter into a long term debt agreement, you would pay $50, since half would be applied to your debt.
New members — A $25 credit balance is required to start prepaid. A $5 membership fee, a $35 connect or transfer fee and a $25.00 deposit
Accounts that are disconnected for non-payment still are eligible to enroll in prepaid. Any deposit is applied to your account balance. The remaining credit is used for future purchase of power, or any remaining balance due can be set up on a long term debt agreement. However, a $25 credit still is required to start a prepaid account.
Prepay is a self-managed program. You will receive a low-balance notice by email and telephone based on the number of days of usage you have remaining. This will give you time to purchase power before the meter actually stops. If you do not purchase more power, the meter will stop and the power will turn off. Once a payment is made, your power will be reconnected. After 15 days in a disconnected status, your Prepaid Metering account will be closed out.