SVEC has activated its Emergency Restoration Plan at 4:00 yesterday, in preparation for wide-spread outages that could be caused by Hurricane Idalia.
We are closely monitoring storm forecasts from multiple weather services and all of our employees are ready to work long hours to meet the needs of our consumer-members. The co-op has also arranged for contractor help with restoring power, and our statewide association is standing by to help us acquire assistance from other electric cooperatives if needed.
We encourage everyone to have a plan for riding out extended outages, and those of you who rely on life-supporting medical equipment should be ready to go to a location that has power, in the event that the power to your home goes out.
If you experience a power outage, report it by:
- Calling 800-725-0025.
- Logging into your account.
- Using our SmartHub account management app on your cell phone or other mobile device.
- Texting “out” to (800) 752-0025 from the phone number we have on file for your account. Before you can do so, you’ll need to sign up for our text-based outage reporting service by texting “svec” to (800) 752-0025. This service is only available to members with less than 5 accounts. Members with 5 or more accounts must report outages using another method.
Our outage management system uses caller ID technology to quickly identify your service location by your phone number. This makes reporting easier for you and allows us to speed up response and restoration time So, always make sure we have your current phone number before you text or phone in your outage.
Visit the Outage Center on our website for information on how to prepare for a hurricane, how to safely operate a generator, and the co-op's storm restoration process. You can also stay up to date on the status of the co-op's distribution system and restoration efforts by visiting our Storm Updates page and following our social media channels.