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It’s now faster and easier to report your power outage by using SVEC’s new outage texting service.
To opt in for the service, text svec to our existing outage reporting number (800) 752-0025. If you have provided your mobile phone number to SVEC in the past, you will receive a text asking you to confirm the service location. If you have multiple SVEC accounts, you will receive a series of texts that will allow you to opt in for each one.
If your mobile phone number is not on file with SVEC, you will receive a message that you are not recognized by the system. Before you can opt in to the outage texting service, you will need to add your number to your account information anytime using SmartHub, or by calling Member Services at (800) 447-4509 during regular business hours.
Once you have successfully opted in for the service, you can report an outage simply by texting out to (800) 752-0025 and confirming the service location.
SVEC does not charge its members to opt in or use the outage texting service, but your phone carrier may charge message and data fees for texts.
Text svec to opt in to the outage texting service
Text out to report an outage
Text status to learn the status of your outage
Text quit to opt out of the service