SmartHub is the account management tool that enables you to manage all aspects of your utility account. SmartHub now brings the added functionality of customizable alerts and text messaging for what you need to know, when you need to know it.
Click here to log into SmartHub or to create an account.
These documents show you several of the ways you can contact SVEC from SmartHub.
One of the great things about SmartHub is notifications. SmartHub can either email or text you to remind you about aspects of your account. For example, your latest bill is available, your payment is due in 3 days, or your payment has posted. By default, notifications are sent to the email address associated with your account – the same one you use as a username. If you want notifications sent to a different email address or even texted to your mobile phone, you can do that too.
Note: Setting up a contact is only the first part of the process. You need to change the contact on an active notification on the Manage Notifications screen to use the additional contacts.
Want a reminder that your bill is due? How about a prompt that your bill is now past due? Interested in knowing your payment posted?
Notifications in SmartHub can do exactly that – email or text important information about your account. You tell SmartHub when and how to contact you. Some notifications even allow you to get specific, such as setting the numbers of days to remind you before your bill is due.
Of course, to send you a notification, you need to have contact information stored in the system. Be sure you’ve added contacts before setting your notifications.
Some common notifications include –
• Bill Available
• Payment Due
• Payment Confirmation
• Delinquent Notice
• Credit Card Expiration
• Power Outage
Note: Available notifications in SmartHub are set by your provider. Specific notifications shown in this document may vary from what you see when you log into SmartHub. Some options are also specific to your account type. For example, prepaid customers might see different options than other customers.
SmartHub allows you to sign up for recurring payments – meaning your bill will automatically be paid each month in full without any further action on your part. If you’d like to set up automatic payments from a bank account or card, SmartHub Web makes it easy to manage them from your computer.
Have a Question? Please call member services at: (386) 362-2226.