SVEC’s Year in Review
Service
- 28,000+ meters upgraded
- 4.85 out of 5 – 2024 Member Experience Score (Average rating for overall customer service)
- 39,725 calls taken by member service representatives
- 760 new service connections
- 952 miles of right-of-way cut
- 99.94% Average service availability
Outreach
- 54 community organizations supported
- 10 scholarships awarded to local high school seniors
- 244 grants awarded through Operation Round Up™
- 237 hours of community service by SVEC employees
- 1,670 miles of fiber built (as of January 25)
- 20 zones where fiber service is available
- Phase 1 of Rapid Fiber Internet completed
Year of Storms
- 3 major storms in four months
- 930,688 miles driven, equal to 37 trips around the world
- 106,291 man-hours worked with no major accidents or injuries
Mother’s Day Storm
- 8 months after Hurricane Idalia, an intense squall line with straight-line winds
- 95% system restored in 72 hours, 45 minutes
- 215 peak worker headcount
Hurricane Debby
- Category 3 hurricane with maximum sustained winds of 80 mph and up to 12 inches of rain
- 97% system restored within 72 hours
- 522 peak worker headcount
Hurricane Helene
- 95% system restored in all counties within six days
- 1,481 peak worker headcount
employees prepare
boxed lunches for
field crews.
Tray Boatright
uses a military
Humvee to reach
a remote location
in Lafayette
County that was
inaccessible due
to flooding during
the Mother’s Day
storm.
of information ahead of
Hurricane Debby.
Restoration work during Hurricane Debby involved flooded areas.
Administrative employees prepare boxed lunches for field crews.
SVEC lineworker Tray Boatright uses a military Humvee to reach a remote location in Lafayette County that was inaccessible due to flooding during the Mother’s Day storm.
Crews report for a transfer of information ahead of Hurricane Debby.
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