Privacy Statement

In the course of doing business with you, we collect information about you that is necessary to provide you with our services. At Suwannee Valley Electric Cooperative (SVEC), we recognize the importance of protecting this information and strive to maintain our member’s privacy.

The Information We Collect
At SVEC, we routinely collect and maintain nonpublic personal information about you, to provide you with the services you request and to service your account. This information includes:

  • Information we receive from you on applications, through www.svec-coop.com and other means, including name, address, telephone number, social security number, e-mail address and property information,
  • Information regarding your transactions with us, such as electric usage, service history, payment history, billing information and financial account information,
  • Information regarding your capital and patronage account and contact information for former members resulting from membership and governance activities,
  • Information we receive from credit reporting agencies and other groups regarding credit history and other reports,
  • Information obtained through surveys of SVEC member-owners to identify needs or improve services. This information may be compiled in aggregate form for SVEC cooperative management activities.
  • Additional information that is collected and maintained when and to the extent appropriate to provide services.

We are committed to maintaining accurate, complete and appropriate information about member-owners as necessary for the purpose for which the information is to be used. SVEC generally permits its member-owners to access and seek correction of records about themselves that are maintained and used by SVEC to provide service, for billing, and to manage capital accounts. Any requests for, or disputes relating to, access, correction, or other matters should be reported to SVEC, and we will do our best to resolve any questions or problems that may arise regarding the use of member-owner information.

Protecting Your Information
No record or computer system can ever be protected against every possible hazard. SVEC is committed to providing reasonable and appropriate security to protect against foreseeable hazards. Additionally, should your relationship with us end at some time in the future, your information will remain protected as outlined in this notice.

Sharing With Affiliated Third Parties
We may share the information we collect, as described above, with companies, affiliates and contractors that work with us or provide services on our behalf, so that we may provide you with the services that you have requested. These companies might assist us, for example, in fulfilling your service request, processing your account or assisting us with maintenance on your account.

Sharing With Non-Affiliated Third Parties
SVEC does not sell, share, rent, loan, exchange or otherwise disclose member information with marketing firms or other non-affiliated third parties. We may share information with commercial and consumer credit bureaus and similar organizations, and otherwise as required or permitted by law, such as in response to a subpoena. We also may share nonpublic personal information when specifically authorized to do so by you. Further, SVEC reserves the right to share member-owner records with other utilities under shared service agreements or to meet operational requirements.

Modifications to Privacy Policy
SVEC reserves the right to change its privacy practices in the future, which may include sharing nonpublic personal information about you with non-affiliated third parties. Before we do, we will provide you with a revised privacy policy and give you the opportunity to elect not to participate in that type of information sharing. This policy is not a formal limitation on the ability of SVEC to use, manage, and disclose its records as SVEC determines to be necessary, appropriate, or required by law.

INTERNET SECURITY STATEMENT
At SVEC, we value your online security. For this reason, we have implemented safeguards to protect the information you transmit to us over the internet as described in this notice. We collect and use the information you provide to us to respond to your needs, service your accounts and provide you with information about other services we provide.

This statement applies to all users of www.svec-coop.com, whether or not the user is a SVEC member.

Website Security
At SVEC, we strive to safeguard your on line security. All information provided by members visiting our website is kept strictly confidential, to prevent the unauthorized use of the information. All the nonpublic personal information we receive from our members at SVEC, whether via phone, mail or the internet, is treated confidentially, as outlined in our privacy policy.

E-Mail Security
Regular internet e-mail is never completely secure. When corresponding to us via e-mail, you should only provide information that is non-sensitive and non-confidential. Please do not furnish us any information of a personal nature that you feel uncomfortable providing to us via e-mail. If you are concerned about the security of your communication, please transmit your correspondence to us using the postal service or telephone. SVEC is not responsible for the security of information we receive via e-mail.

Links to Other Sites
SVEC may provide links to other internet sites, solely as a convenience to the persons visiting this website. If you visit these sites, you may be asked to provide nonpublic personal information (some of which may be shared with SVEC).

Please be aware that SVEC is not responsible for the privacy practices of those sites. We suggest that, if you visit other websites through www.svec-coop.com, you read the privacy policies of each site that you visit, as it may differ from ours. Our privacy policy applies solely to this website.

SVEC is not obligated to review, does not control and is not responsible for any such third party website or the content therein. Any links supplied by SVEC do not constitute an endorsement or representations about any third party websites. The visitation and use of these websites is done entirely at your own risk.

Cookies
SVEC does not currently use cookies on this website. If this should change at a future date, this website notice shall be revised to reflect the use of cookies.

Modifications
SVEC reserves the right to update, modify, suspend or discontinue any and all SVEC websites at any time and without notice.

Please be aware that SVEC may periodically revise or update this internet security statement. If we do so, we will post a notice on our home page notifying users that this statement has been revised. If you are not comfortable with the policies described in this statement, we ask that you discontinue use of our site.

LEGAL TERMS AND CONDITIONS OF USE
This statement presents the terms and conditions which apply to access and use of our website. The material provided on this website is available for lawful purposes only.

SVEC reserves the right to change or amend these conditions at any time by updating this notice. SVEC reserves the right to terminate this agreement at any time, without notice and for any reason.

Scope of Use
All contents of the SVEC website are the property of Suwannee Valley Electric Cooperative, Inc. The information and materials on this site are provided to users for personal and informational purposes only. The public or commercial use, display, reproduction, transmission or distribution of any information available through this website without the prior written consent of SVEC is strictly prohibited.

Copyright
Content of this website is protected by U.S. and foreign copyright law. Any use of the contents of this website , except as provided in the “Scope of Use” section above, is prohibited and may violate United States copyright laws, without the express and prior written consent of Suwannee Valley Electric Cooperative, Inc.

Suwannee Valley Electric Cooperative, Inc. and the SVEC logo are trademarks or service marks of Suwannee Valley Electric Cooperative, Inc. These or other service marks of SVEC may not be copied, imitated, or used, in whole or in part, without prior written consent of Suwannee Valley Electric Cooperative, Inc.

Limit of Liability
Your use of the materials on this website is at your own risk. SVEC and its affiliates are not responsible for any general, indirect, special, consequential, punitive or exemplary damages or injury that may result from access to this site, use of or reliance on the materials contained in this site. SVEC and its affiliates are also not responsible for any damage or injury that may arise in connection with technical, hardware or software failures of any kind, unavailable network connections, interruptions in telecommunications connections, viruses or any incomplete, distorted or delayed computer transmissions. Further, you agree to indemnify, defend, and hold harmless SVEC, its subsidiaries, affiliated companies, joint venturers, business partners, licensors, employees, agents, and any third-party information providers to SVEC’s online and other services from and against all claims, losses, expenses, damages and costs (including, but not limited to direct, incidental, consequential, exemplary and indirect damages), and reasonable attorney’s fees, resulting from or arising out of your use, misuse, or inability to use the Site, the service or the content provided by SVEC, or any violation by you of this agreement. In jurisdictions that do not allow the limitation of liability, the foregoing limitations would not apply. To the extent that SVEC may not disclaim any warranties or limit its liability, the scope and duration of such warranty and SVEC’s liability shall be the minimum required by law.

SVEC cannot and does not guarantee or warrant that files available for downloading through the website will be free of infection by software viruses and other harmful computer code, files or programs.

No Warranties
Suwannee Valley Electric Cooperative, Inc. has made all reasonable efforts to provide accurate and reliable information on this website. However, SVEC may not be able to control any or all aspects of errors which may occur.

Suwannee Valley Electric Cooperative, Inc. does not warrant the accuracy, completeness, currency or reliability of any content information or materials presented on this website. All information and materials on this site are provided “as is” and without warranty of any kind, either express or implied.

Suwannee Valley Electric Cooperative, Inc. reserves the right to revise this website at any time and may provide links to other sites that are not maintained by SVEC. SVEC makes no endorsements or recommendations of any kind with respect to such sites, and is not responsible for the content of such other sites. More information about on line security is available in our internet security statement.

Submissions to SVEC
Any information or material submitted to SVEC via this website is the exclusive property of Suwannee Valley Electric Cooperative, Inc. SVEC may use, reproduce, display and transmit such information for any purpose without restriction, limitation or compensation to the person sending the information, except as outlined in our privacy policy and internet security statement.

Enforcement
These legal terms and conditions of use shall be governed and interpreted by the laws of the State of Florida, United States of America, notwithstanding any principles of conflicts of law. If at some time part of these terms and conditions are found to not be in compliance with other laws, regulations, etc., that part will be deemed severable and will not affect the enforcement or validity of the remaining provisions.

DISCLAIMERS

THE SVEC WEBSITE IS PROVIDED “AS IS” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SVEC WEBSITE IS WITH YOU. SHOULD THE MATERIALS OR SERVICES PROVE DEFECTIVE, YOU, AND NOT SVEC ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING AND REPAIR. SVEC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE SVEC WEBSITE (INCLUDING, BUT NOT LIMITED TO, AND IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NONFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SVEC MAKES NO WARRANTY THAT THE SVEC WEBSITE MEETS YOUR REQUIREMENTS OR THAT THE SVEC WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT DEFECTS IN THE SVEC WEBSITE WILL BE CORRECTED. SVEC MAKES NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SVEC WEBSITE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SVEC WEBSITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE SVEC WEBSITE OR FROM SVEC OR OTHER AFFILIATED COMPANIES OR ITS OR THEIR SUPPLIERS SHALL CREATE ANY WARRANTY. SVEC DISCLAIMS ALL EQUITABLE INDEMNITIES.

Please be aware that SVEC may periodically revise or update this internet security statement. If we do so, we will post a notice on our home page notifying users that this statement has been revised.