A Better Member Experience

May 2021

Suwannee Valley Electric Cooperative (SVEC) works every day to find new ways to improve consumer-members’ experience with the cooperative. That quality of service starts with the people who may be the first point of contact when consumer-members have a question.

“We are the first line of communication with members, and that’s vital,” says Member Experience Coordinator Trevita Riley. “This is where their opinion of SVEC is generated, so it’s important to be attentive, knowledgeable, and compassionate so that we reflect the values of the cooperative.”

A key part of improving that overall experience is giving consumer-members the tools they need to do business with the cooperative their way. SVEC offers a range of programs to help you manage your account and stay on top of your electric bill without ever driving to our office.

Pay Your Way

SVEC offers a variety of ways for consumer-members to pay their bills, each designed to make it easy and convenient to do business at any time.

Online

Consumer-members with a SmartHub account can log in and pay their bill anytime on SmartHub. Have your email address and password ready.

Mobile App

Use the SmartHub app on your smartphone or mobile device to view and pay your bill from anywhere.

Automatic Payments

Sign up for bank draft or recurring credit card payments to have funds automatically withdrawn on a set date before your bill is due. Both can be set up from your SmartHub account.

Drive-Thru Kiosk

Consumer-members can use the kiosk in the outer drive-thru lane at our office to make a payment. Have your account number ready or scan your bill to pay using a check, credit card, or cash. The machine doesn’t provide change, but it is available 24/7, and your payment will post within minutes.

Phone

Call our interactive payment system at (877) 562-5504 to pay your bill over the phone. Have your account number ready or the phone number on file for the account.

SmartHub

SmartHub isn’t just for paying your bill. Consumer-members who sign up for the app also gain access to a comprehensive tool for managing their SVEC account. Log in to SmartHub today to:

Analyze Your Usage

View your electricity usage and compare it with previous time periods. Take advantage of enhanced features like historical weather data to see how your daily activities and other factors impact your electricity consumption.

View & Compare Bills

View your current bill and compare it to past bills, along with weather analysis and daily usage comparisons.

Manage Notifications

Sign up for email or text notifications in the app, and even set specifics such as when you want to receive notifications. Common notifications include when your bill is available, when a payment is due, payment confirmation, delinquent notices, credit card expiration reminders, and power outages.

Contact Us & Request Service

Want a direct line to SVEC? SmartHub makes it easy to contact SVEC for billing or service questions and to request a transfer of service, service disconnection, repairs for an area light, and more.

Get in Touch

Our member service representatives are always ready to help consumer- members answer any questions they may have about their account. If you can’t call or visit the office, it’s still easy to get in touch.

Email

Send an email to our billing department with your questions. One of our representatives will look into your issue and be in touch quickly with the information you need.

Live Chat

The live chat feature on our website is available from 8 am to 5 pm, Monday through Friday, except on holidays. If you would like to ask a question via the chat at other times, simply send a chat message and a representative will respond on the next business day.

Find Your Form

Need to fill out a form for residential or commercial service? There’s no need to come all the way to the SVEC office to pick it up. Visit our website and click on “Forms & Documents” under the “Member Services” menu on the homepage.

There you can find and print off forms to apply for membership or service, sign up for MyChoice or Budget Billing, and much more.

Let Us Walk You Through It

The SVEC website also has videos explaining many of our most popular services. If you want to learn more about using our drive-thru kiosk or outage map, how capital credits work, or account service descriptions, you can find video walk-throughs on these and other subjects.

We encourage everyone to try these services to find the most convenient ways to do business with the cooperative. For those who are more comfortable doing business in person, our friendly and knowledgeable member service representatives are always happy to work with you in the office or over the phone at (800) 447-4509.