Safety
850,437
miles driven with zero accidents
or
38 times
around the world
1,539
consecutive days
or
730,973
man-hours with only one lost-time injury
(since Oct. 15, 2014)
Member Experience
20,939
calls taken by member service reps
481
new service connections completed
218,000
electronic bill payments
New 24-hour drive-thru payment kiosk installed
Outreach to Community
$3,157
raised by cornhole tournament
$10,000
in scholarships awarded to high school seniors
$12,800
raised by employees
$6,100
in in-kind donations
75
community organizations supported
Reliability
99.96%
average service availability
884 miles
of right-of-way cut
14,500
poles inspected
724
poles replaced
Economic Viability
$4.38 average daily electric bill
(less than the $4.95 price of a Starbucks Grande Pumpkin Spice Latte)
Declining rates
$121.00: Feb. 2017
$120.00: Feb. 2018
$119.60: Feb. 2019
Residential rate for 1,000 Kwh
$775,124
capital credits retired in 2018
$13.7M
capital credits retired lifetime
Where your dollars went in 2018
Purchased Power 63.2%
Distribution maintenance and operations 13.5%
Depreciation 8.3%
Administrative and General 6.2%
Interest 4.0%
Customer service and other 2.9%
Operating margins 2.0%
Note: sums to 100.1% due to rounding