SMORE Update

Winter 2022

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2022 SMORE Targets

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Safety

2021 End of Year SMORE Results

• DART: represents accidents where someone was injured

2022 Safety Improvement Plan

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Member Experience

2021 End of Year SMORE Results

• Average ratings on member services survey: Scale of 1 (lowest) to 5 (highest)

2021 Recap

• 17,653 calls taken by member service reps
• 618 new service connections completed
• 352,187 electronic bill payments made (78% of total payments)
• 6119 drive-thru kiosk payments

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Outreach

2021 End of Year SMORE Results

• Community Participation: Volunteer hours spent in SVEC-sanctioned group activities

2021 Recap

• 362.5 volunteer hours within the community from SVEC employees.
• $15,754 in sponsorship money given to local community groups and events.
• $11,000 in college scholarships awarded to high school students.
• $10, 021 donated to United Way, $ 4,000 of which was donated through employee payroll deductions.

Christmas Parades

It was a true “Florida Christmas” for his year’s Christmas Parade float design. The float featured a teddy bear lineworker on a motorized “bucket truck”, which circled a large space rocket, surfing snowman, and Disney castle. Many thanks to Daniel Warren, Raymond Poole, Ross Wood, Kathy Hals, and the rest of the activities committee for designing and building this year’s float. We’re also very appreciative to Mark Mosley, Annette Bonds, Mike McWaters, Christy Tuckey, and Jason Carroll for walking in the Christmas parades.

Christmas Card Contest

SVEC’s 2021 Christmas cards featured artwork submitted by fifth-graders from Branford Elementary, Hamilton County Elementary, and Lafayette Elementary schools. SVEC presented a large gift bag of art supplies to the four winners of the card design contest, and each of their teachers received $100 for classroom art supplies.

Arbor Day

SVEC gave away 150 3-gallon native green ash trees to consumer-members in celebration of Florida’s Arbor day. Special thanks to Nobles Greenhouse and Nursery and to Jon Little, Mark Mosley, Annette Bonds, Mike Guillery, Trevita Riley, and John Robinson for all their assistance the day of the event.

Blood Drive

Every quarter, SVEC hosts a LifeSouth bloodmobile blood drive on campus. In 2020, SVEC donated 58 units of blood through the LifeSouth bloodmobile, saving 174 lives. We would like to thank Jodi Hughes, Michael McWaters, Christine Moor, Paige Peacock, Jon Little, and Kirk Head for their donations this January. Remember, every donation is also credited as a point toward our community SMORE tracker.

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Reliability

2021 End of Year SMORE Results

• SAIDI: Time (minutes) the average consumer was without power
• SAIFI: Number of times the average consumer has experienced a power interruption of more than 5 minutes
• CAIDI: Time (minutes) the average consumer who actually experienced an outage was without power
• Reliability Plan Points: Measure of how well we’re meeting various goals of the Reliability Plan

2021 Recap

• 19 miles of line relocated
• 1,136 miles of right-of-way cut
• 14,224 poles inspected
• 487 poles replaced

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Economic Viability

2021 End of Year SMORE Results

• FPM Points: measure of how well we’re meeting various goals of the Financial Management Plan
• OT Hours: overtime hours as a percent of total hours worked

2021 Recap

• Revenues were lower than budgeted, and expenses were also lower than budgeted.
• All goals for the board-approved financial management plan were met.
• $1,230,175 in general capital credits and $82,407.37 in estate capital credits were returned to consumer-members.

*Financials have not been audited. Final results may change as a result.

401k Comparisons

Acre Employee Membership Chart

Acre is a political action committee that supports candidates in the U.S. House and Senate who will speak for and protect the interests of electric cooperatives and their consumer-members. Being an ACRE member helps support the fight to protect our co-ops employee benefits, service to members, and economic viability. If you are interested in becoming an ACRE member, contact De Smith.

Admin/Cybersafety

2021 End of Year SMORE Results

• Weak Password: number of passwords that do not comply with SVEC’s password policy
• Training Completed: Percentage of cyber security training completed by due date

2021 Recap

• 2021 Phish Prone Percentage – 1.2%
• 2021 Phish Alert Reports – 1347
• 282 Non-Simulated Emails
• 1065 Simulated Emails
• 2021 IT Help Desk Tickets Submitted – 766

Social Media – Not Just for Socializing

Social media offers cybercriminals ample opportunities to social engineer or manipulate people to their nefarious advantage. Many do not consider how much personal information is available online and waiting to be used against you.

Social media platforms are also a breeding ground for fake profile personas waiting to take advantage of you. For instance, LinkedIn has a professional influence unlike other social media sites, often making users less cautious when connecting with strangers. When people willingly make these connections under the assumption of making professional networking contacts, criminals can lure them into divulging personal details and direct them to malicious sites. Social Engineering is a never-ending weapon for cyber criminals and social media hands them most of the information they need for successful attacks.

Cybercriminals can use a quick company search on LinkedIn to find several contacts from a company, including information such as their job positions and email addresses. This quick search gives the attacker a new list of targets to familiarize themselves with for better spear-phishing attempts. If an attacker wanted to target you personally, they could easily find your favorite hobbies or activities from one or more of your social media profiles. They could then craft a relevant spear-phishing email or text message spoofed to look as if it is coming from a company or person that you commonly interact with. Always be aware of the information you share with the world, and be cautious of how that information can result in you, or your organization being more susceptible to a compromise.