DART: represents accidents where someone was injured
2022 Safety Improvement Plan
Member Experience
2021 End of Year SMORE Results
Member Experience
2021 Target
YTD Actual
Points
Status
Confidence/Convenience/Member Oriented
4.70
4.78
0.42
Thumbs up
Appreciation/Value
4.70
4.76
0.42
Thumbs up
Attitude (Positive and Friendly)
4.70
4.76
0.42
Thumbs up
Satisfaction with Services Offered
4.70
4.75
0.42
Thumbs up
Average ratings on member services survey: Scale of 1 (lowest) to 5 (highest)
2021 Recap
17,653 calls taken by member service reps
618 new service connections completed
352,187 electronic bill payments made (78% of total payments)
6119 drive-thru kiosk payments
Outreach
2021 End of Year SMORE Results
Outreach to Community
2021 Target
YTD Actual
Points
Status
Community Participation
324
362
1.67
Thumbs up
Community Participation: Volunteer hours spent in SVEC-sanctioned group activities
2021 Recap
362.5 volunteer hours within the community from SVEC employees.
$15,754 in sponsorship money given to local community groups and events.
$11,000 in college scholarships awarded to high school students.
$10, 021 donated to United Way, $ 4,000 of which was donated through employee payroll deductions.
Christmas Parades
It was a true “Florida Christmas” for his year’s Christmas Parade float design. The float featured a teddy bear lineworker on a motorized “bucket truck”, which circled a large space rocket, surfing snowman, and Disney castle. Many thanks to Daniel Warren, Raymond Poole, Ross Wood, Kathy Hals, and the rest of the activities committee for designing and building this year’s float. We’re also very appreciative to Mark Mosley, Annette Bonds, Mike McWaters, Christy Tuckey, and Jason Carroll for walking in the Christmas parades.
Christmas Card Contest
SVEC’s 2021 Christmas cards featured artwork submitted by fifth-graders from Branford Elementary, Hamilton County Elementary, and Lafayette Elementary schools. SVEC presented a large gift bag of art supplies to the four winners of the card design contest, and each of their teachers received $100 for classroom art supplies.
Landace Lieup of Hamilton County Elementary School, photographed with her teacher, Mrs. Moffses
Malah Bass of Lafayette Elementary School
Hailey Grider of Branford Elementary School, photographed with her principal, Mrs. McManaway.
Arbor Day
SVEC gave away 150 3-gallon native green ash trees to consumer-members in celebration of Florida’s Arbor day. Special thanks to Nobles Greenhouse and Nursery and to Jon Little, Mark Mosley, Annette Bonds, Mike Guillery, Trevita Riley, and John Robinson for all their assistance the day of the event.
Blood Drive
Every quarter, SVEC hosts a LifeSouth bloodmobile blood drive on campus. In 2020, SVEC donated 58 units of blood through the LifeSouth bloodmobile, saving 174 lives. We would like to thank Jodi Hughes, Michael McWaters, Christine Moor, Paige Peacock, Jon Little, and Kirk Head for their donations this January. Remember, every donation is also credited as a point toward our community SMORE tracker.
Reliability
2021 End of Year SMORE Results
Reliability
2021 Target
YTD Actual
Points
Status
SAIDI
190
151
0.67
Thumbs up
SAIFI
2.49
1.75
0.17
Thumbs up
CAIDI
79
86
0.14
Thumbs down
Reliability Plan
500
383
0.00
Thumbs down
SAIDI: Time (minutes) the average consumer was without power
SAIFI: Number of times the average consumer has experienced a power interruption of more than 5 minutes
CAIDI: Time (minutes) the average consumer who actually experienced an outage was without power
Reliability Plan Points: Measure of how well we’re meeting various goals of the Reliability Plan
2021 Recap
19 miles of line relocated
1,136 miles of right-of-way cut
14,224 poles inspected
487 poles replaced
Economic Viability
2021 End of Year SMORE Results
Economic Viability
2021 Target
YTD Actual
Points
Status
FPM Points
400
400
0.84
Thumbs up
OT Hours
5.75%
4.95%
0.83
Thumbs up
FPM Points: measure of how well we’re meeting various goals of the Financial Management Plan
OT Hours: overtime hours as a percent of total hours worked
2021 Recap
Revenues were lower than budgeted, and expenses were also lower than budgeted.
All goals for the board-approved financial management plan were met.
$1,230,175 in general capital credits and $82,407.37 in estate capital credits were returned to consumer-members.
*Financials have not been audited. Final results may change as a result.
401k Comparisons
Acre Employee Membership Chart
Acre is a political action committee that supports candidates in the U.S. House and Senate who will speak for and protect the interests of electric cooperatives and their consumer-members. Being an ACRE member helps support the fight to protect our co-ops employee benefits, service to members, and economic viability. If you are interested in becoming an ACRE member, contact De Smith.
Admin/Cybersafety
2021 End of Year SMORE Results
Admin
2021 Target
YTD Actual
Points
Status
Weak Password
1
0.6
0.84
Thumbs up
Training Completed
100%
93%
0.77
Thumbs up
Weak Password: number of passwords that do not comply with SVEC’s password policy
Training Completed: Percentage of cyber security training completed by due date
2021 Recap
2021 Phish Prone Percentage – 1.2%
2021 Phish Alert Reports – 1347
282 Non-Simulated Emails
1065 Simulated Emails
2021 IT Help Desk Tickets Submitted – 766
Social Media – Not Just for Socializing
Social media offers cybercriminals ample opportunities to social engineer or manipulate people to their nefarious advantage. Many do not consider how much personal information is available online and waiting to be used against you.
Social media platforms are also a breeding ground for fake profile personas waiting to take advantage of you. For instance, LinkedIn has a professional influence unlike other social media sites, often making users less cautious when connecting with strangers. When people willingly make these connections under the assumption of making professional networking contacts, criminals can lure them into divulging personal details and direct them to malicious sites. Social Engineering is a never-ending weapon for cyber criminals and social media hands them most of the information they need for successful attacks.
Cybercriminals can use a quick company search on LinkedIn to find several contacts from a company, including information such as their job positions and email addresses. This quick search gives the attacker a new list of targets to familiarize themselves with for better spear-phishing attempts. If an attacker wanted to target you personally, they could easily find your favorite hobbies or activities from one or more of your social media profiles. They could then craft a relevant spear-phishing email or text message spoofed to look as if it is coming from a company or person that you commonly interact with. Always be aware of the information you share with the world, and be cautious of how that information can result in you, or your organization being more susceptible to a compromise.