SMORE Update

Winter 2022

2022 SMORE Targets

Safety Target
DART 0.98
Vehicle Incidents 5
Liability Claims (SVEC Fault) 8
Safety Violations 3
Member Experience Target
Confidence/Convenience/Member Oriented 4.7
Appreciation/Value 4.7
Attitude (Positive & Friendly) 4.7
Satisfaction with Services Offered 4.7
Outreach to Community Target
Community Participation Points 324
Reliability Target
SAIFI 2.49
Reliability Plan 500
Economic Viability Target
FMP 400
OT 5.60%
Admin Target
Phish Prone 1
Training Completed 95%
Keeper Overall Security Score 88%


2021 End of Year SMORE Results

Safety 2021 Target YTD Actual Points Status
DART 0.98 1.46 0 Thumbs down
Liability Claims (SVEC at Fault) 8 or less 7 0.17 Thumbs up
Vehicle Incidents 5 or less 5 0.17 Thumbs up
  • DART: represents accidents where someone was injured

2022 Safety Improvement Plan

2022 safety improvement plan. CARE. Commit to zero contacts. Avoid preventable mishaps. Resist temptations to take short cuts. Everyone is responsible for safety at SVEC.

Member Experience

2021 End of Year SMORE Results

Member Experience 2021 Target YTD Actual Points Status
Confidence/Convenience/Member Oriented 4.70 4.78 0.42 Thumbs up
Appreciation/Value 4.70 4.76 0.42 Thumbs up
Attitude (Positive and Friendly) 4.70 4.76 0.42 Thumbs up
Satisfaction with Services Offered 4.70 4.75 0.42 Thumbs up
  • Average ratings on member services survey: Scale of 1 (lowest) to 5 (highest)

2021 Recap

  • 17,653 calls taken by member service reps
  • 618 new service connections completed
  • 352,187 electronic bill payments made (78% of total payments)
  • 6119 drive-thru kiosk payments


2021 End of Year SMORE Results

Outreach to Community 2021 Target YTD Actual Points Status
Community Participation 324 362 1.67 Thumbs up
  • Community Participation: Volunteer hours spent in SVEC-sanctioned group activities

2021 Recap

  • 362.5 volunteer hours within the community from SVEC employees.
  • $15,754 in sponsorship money given to local community groups and events.
  • $11,000 in college scholarships awarded to high school students.
  • $10, 021 donated to United Way, $ 4,000 of which was donated through employee payroll deductions.

Christmas Parades

It was a true “Florida Christmas” for his year’s Christmas Parade float design. The float featured a teddy bear lineworker on a motorized “bucket truck”, which circled a large space rocket, surfing snowman, and Disney castle. Many thanks to Daniel Warren, Raymond Poole, Ross Wood, Kathy Hals, and the rest of the activities committee for designing and building this year’s float. We’re also very appreciative to Mark Mosley, Annette Bonds, Mike McWaters, Christy Tuckey, and Jason Carroll for walking in the Christmas parades.

Christmas Card Contest

SVEC’s 2021 Christmas cards featured artwork submitted by fifth-graders from Branford Elementary, Hamilton County Elementary, and Lafayette Elementary schools. SVEC presented a large gift bag of art supplies to the four winners of the card design contest, and each of their teachers received $100 for classroom art supplies.

Arbor Day

SVEC gave away 150 3-gallon native green ash trees to consumer-members in celebration of Florida’s Arbor day. Special thanks to Nobles Greenhouse and Nursery and to Jon Little, Mark Mosley, Annette Bonds, Mike Guillery, Trevita Riley, and John Robinson for all their assistance the day of the event.

man holding tree in front of car

Blood Drive

Every quarter, SVEC hosts a LifeSouth bloodmobile blood drive on campus. In 2020, SVEC donated 58 units of blood through the LifeSouth bloodmobile, saving 174 lives. We would like to thank Jodi Hughes, Michael McWaters, Christine Moor, Paige Peacock, Jon Little, and Kirk Head for their donations this January. Remember, every donation is also credited as a point toward our community SMORE tracker.


2021 End of Year SMORE Results

Reliability 2021 Target YTD Actual Points Status
SAIDI 190 151 0.67 Thumbs up
SAIFI 2.49 1.75 0.17 Thumbs up
CAIDI 79 86 0.14 Thumbs down
Reliability Plan 500 383 0.00 Thumbs down
  • SAIDI: Time (minutes) the average consumer was without power
  • SAIFI: Number of times the average consumer has experienced a power interruption of more than 5 minutes
  • CAIDI: Time (minutes) the average consumer who actually experienced an outage was without power
  • Reliability Plan Points: Measure of how well we’re meeting various goals of the Reliability Plan

2021 Recap

  • 19 miles of line relocated
  • 1,136 miles of right-of-way cut
  • 14,224 poles inspected
  • 487 poles replaced

Economic Viability

2021 End of Year SMORE Results

Economic Viability 2021 Target YTD Actual Points Status
FPM Points 400 400 0.84 Thumbs up
OT Hours 5.75% 4.95% 0.83 Thumbs up
  • FPM Points: measure of how well we’re meeting various goals of the Financial Management Plan
  • OT Hours: overtime hours as a percent of total hours worked

2021 Recap

  • Revenues were lower than budgeted, and expenses were also lower than budgeted.
  • All goals for the board-approved financial management plan were met.
  • $1,230,175 in general capital credits and $82,407.37 in estate capital credits were returned to consumer-members.

*Financials have not been audited. Final results may change as a result.

401k Comparisons

Acre Employee Membership Chart

Acre is a political action committee that supports candidates in the U.S. House and Senate who will speak for and protect the interests of electric cooperatives and their consumer-members. Being an ACRE member helps support the fight to protect our co-ops employee benefits, service to members, and economic viability. If you are interested in becoming an ACRE member, contact De Smith.


2021 End of Year SMORE Results

Admin 2021 Target YTD Actual Points Status
Weak Password 1 0.6 0.84 Thumbs up
Training Completed 100% 93% 0.77 Thumbs up
  • Weak Password: number of passwords that do not comply with SVEC’s password policy
  • Training Completed: Percentage of cyber security training completed by due date

2021 Recap

  • 2021 Phish Prone Percentage – 1.2%
  • 2021 Phish Alert Reports – 1347
  • 282 Non-Simulated Emails
  • 1065 Simulated Emails
  • 2021 IT Help Desk Tickets Submitted – 766

Social Media – Not Just for Socializing

social media logos with hackers in the backgroundSocial media offers cybercriminals ample opportunities to social engineer or manipulate people to their nefarious advantage. Many do not consider how much personal information is available online and waiting to be used against you.

Social media platforms are also a breeding ground for fake profile personas waiting to take advantage of you. For instance, LinkedIn has a professional influence unlike other social media sites, often making users less cautious when connecting with strangers. When people willingly make these connections under the assumption of making professional networking contacts, criminals can lure them into divulging personal details and direct them to malicious sites. Social Engineering is a never-ending weapon for cyber criminals and social media hands them most of the information they need for successful attacks.

Cybercriminals can use a quick company search on LinkedIn to find several contacts from a company, including information such as their job positions and email addresses. This quick search gives the attacker a new list of targets to familiarize themselves with for better spear-phishing attempts. If an attacker wanted to target you personally, they could easily find your favorite hobbies or activities from one or more of your social media profiles. They could then craft a relevant spear-phishing email or text message spoofed to look as if it is coming from a company or person that you commonly interact with. Always be aware of the information you share with the world, and be cautious of how that information can result in you, or your organization being more susceptible to a compromise.