2020 – Year in ReviewMarch 2021
At your Service
Suwannee Valley Electric Cooperative (SVEC) employees earned an average customer service rating of 4.7 out of 5 while handling over 20,000 calls from members and completing 598 new service connections.
Safety is #1
Employees experienced no doctor-treated injuries for only the second time in the cooperative’s 84-year history.
Hard work, best maintenance practices, and investments in new infrastructure resulted in another year of highly reliable service. The average SVEC consumer had power 99.6% of the time.
Operation Round Up® Continues to Benefit Students
In Round Up’s second year, participating members provided $97,520 in grants used by teachers to purchase equipment and materials for local classrooms.
Lending a Helping Hand
Line and right-of-way crews helped five cooperatives in Alabama, Georgia, and Louisiana restore power after hurricanes Sally, Delta, and Zeta.
It’s the Members’ Money
The co-op returned $1.3 million in retired capital credits and $5.1 million in wholesale power cost adjustments (WPCA) to members.
New Generator Program
SVEC became a Generac® Energy Alliance Partner, enabling the co-op’s consumer-members to purchase whole-house automatic standby generators at special discounted prices. Extended warranties are also available for the most frequently purchased generator size.
2020 By the Numbers
days with no doctor-treated injuries
bill payments using 24-hour drive-thru kiosk
4.7 out of 5
average customer service rating
electronic bill payments
Outreach to Community
community organizations supported
raised for United Way
in scholarships awarded to high school seniors
donated to schools through Operation Round Up
in in-kind donations
average service availability
lightning arrestors repositioned for added reliability
average daily electric bill (less than the $5.15 price of a Chick-fil-A grilled chicken sandwich)
returned via WPCA since 2014
returned to members via WPCA in 2020
capital credits retired/returned to members in 2020
capital credits returned lifetime
renewable energy (growing to 13% by 2024)