2020 – Year in Review

March 2021

2020 Highlights

   At your Service

Suwannee Valley Electric Cooperative (SVEC) employees earned an average customer service rating of 4.7 out of 5 while handling over 20,000 calls from members and completing 598 new service connections.

   Safety is #1

Employees experienced no doctor-treated injuries for only the second time in the cooperative’s 84-year history.

   Continued Reliability

Hard work, best maintenance practices, and investments in new infrastructure resulted in another year of highly reliable service. The average SVEC consumer had power 99.6% of the time.

   Operation Round Up® Continues to Benefit Students

In Round Up’s second year, participating members provided $97,520 in grants used by teachers to purchase equipment and materials for local classrooms.

    Lending a Helping Hand

Line and right-of-way crews helped five cooperatives in Alabama, Georgia, and Louisiana restore power after hurricanes Sally, Delta, and Zeta.

   It’s the Members’ Money

The co-op returned $1.3 million in retired capital credits and $5.1 million in wholesale power cost adjustments (WPCA) to members.

   New Generator Program

SVEC became a Generac® Energy Alliance Partner, enabling the co-op’s consumer-members to purchase whole-house automatic standby generators at special discounted prices. Extended warranties are also available for the most frequently purchased generator size.

2020 By the Numbers


days with no doctor-treated injuries

Member Experience

bill payments using 24-hour drive-thru kiosk

4.7 out of 5
average customer service rating

electronic bill payments

Outreach to Community

community organizations supported

raised for United Way

in scholarships awarded to high school seniors

donated to schools through Operation Round Up

in in-kind donations


average service availability

equipment inspections

poles replaced

lightning arrestors repositioned for added reliability

Economic Viability

average daily electric bill (less than the $5.15 price of a Chick-fil-A grilled chicken sandwich)

$29.5 million
returned via WPCA since 2014

$5.1 million
returned to members via WPCA in 2020

$1.3 million
capital credits retired/returned to members in 2020

$16 million
capital credits returned lifetime

Power Supply

renewable energy (growing to 13% by 2024)