2020 – Year in Review
March 20212020 Highlights
At your Service
Suwannee Valley Electric Cooperative (SVEC) employees earned an average customer service rating of 4.7 out of 5 while handling over 20,000 calls from members and completing 598 new service connections.
Safety is #1
Employees experienced no doctor-treated injuries for only the second time in the cooperative’s 84-year history.
Continued Reliability
Hard work, best maintenance practices, and investments in new infrastructure resulted in another year of highly reliable service. The average SVEC consumer had power 99.6% of the time.
Operation Round Up® Continues to Benefit Students
In Round Up’s second year, participating members provided $97,520 in grants used by teachers to purchase equipment and materials for local classrooms.
Lending a Helping Hand
Line and right-of-way crews helped five cooperatives in Alabama, Georgia, and Louisiana restore power after hurricanes Sally, Delta, and Zeta.
It’s the Members’ Money
The co-op returned $1.3 million in retired capital credits and $5.1 million in wholesale power cost adjustments (WPCA) to members.
New Generator Program
SVEC became a Generac® Energy Alliance Partner, enabling the co-op’s consumer-members to purchase whole-house automatic standby generators at special discounted prices. Extended warranties are also available for the most frequently purchased generator size.
2020 By the Numbers
Safety
365
days with no doctor-treated injuries
Member Experience
8,633
bill payments using 24-hour drive-thru kiosk
4.7 out of 5
average customer service rating
236,180
electronic bill payments
Outreach to Community
54
community organizations supported
$14,683
raised for United Way
$11,000
in scholarships awarded to high school seniors
$97,520
donated to schools through Operation Round Up
$34,000
in in-kind donations
Reliability
99.6%
average service availability
4,210
equipment inspections
530
poles replaced
1,160
lightning arrestors repositioned for added reliability
Economic Viability
$4.52
average daily electric bill (less than the $5.15 price of a Chick-fil-A grilled chicken sandwich)
$29.5 million
returned via WPCA since 2014
$5.1 million
returned to members via WPCA in 2020
$1.3 million
capital credits retired/returned to members in 2020
$16 million
capital credits returned lifetime
Power Supply
9%
renewable energy (growing to 13% by 2024)
