2020 – Year in Review
March 20212020 Highlights
At your Service
Suwannee Valley Electric Cooperative (SVEC) employees earned an average customer service rating of 4.7 out of 5, while handling over 20,000 calls from members and completing 598 new service connections.
Safety is #1
Employees experienced no doctor-treated injuries for only the second time in the cooperative’s 84-year history.
Continued Reliability
Hard work, best maintenance practices, and investments in new infrastructure resulted in another year of highly-reliable service. The average SVEC consumer had power 99.6% of the time.
Operation Round Up® Continues to Benefit Students
In Round Up’s second year, participating members provided $97,520 in grants used by teachers to purchase equipment and materials for local classrooms.
Lending a Helping Hand
Line and right-of-way crews helped five cooperatives in Alabama, Georgia, and Louisiana restore power after hurricanes Sally, Delta, and Zeta.
It’s the Members’ Money
The co-op returned $1.3 million in retired capital credits and $5.1 million in wholesale power cost adjustments (WPCA) to members.
New Generator Program
SVEC became a Generac® Energy Alliance Partner, enabling the co-op’s consumer-members to purchase whole-house automatic standby generators at special discounted prices. Extended warranties are also available for the most frequently purchased generator size.
2020 By the Numbers
Safety
365
days with no doctor-treated injuries
Member Experience
8,633
bill payments using 24-hour drive-thru kiosk
4.7 out of 5
average customer service rating
236,180
electronic bill payments
Outreach to Community
54
community organizations supported
$14,683
raised for United Way
$11,000
in scholarships awarded to high school seniors
$97,520
donated to schools through Operation Round Up
$34,000
in in-kind donations
Reliability
99.6%
average service availability
4,210
equipment inspections
530
poles replaced
1,160
lightning arrestors repositioned for added reliability
Economic Viability
$4.52
average daily electric bill (less than the $5.15 price of a Chick-fil-A grilled chicken sandwich)
$29.5 million
returned via WPCA since 2014
$5.1 million
returned to members via WPCA in 2020
$1.3 million
capital credits retired/returned to members in 2020
$16 million
capital credits returned lifetime
Power Supply
9%
renewable energy (growing to 13% by 2024)
