Let us Know!

June 2025

Reporting an Outage Has Never Been Easier

Suwannee Valley Electric Cooperative works diligently to fortify our system against storm damage, but outages are inevitable. If you lose power, there are several convenient ways to report the outage and get the lights back on as soon as possible.

Our outage management system uses caller ID to quickly identify your service location based on your phone number. This makes reporting easier for you and helps us respond as quickly as possible. Make sure we have your current phone number on file before you report an outage or consider signing up to receive outage-related text messages.

To report an outage:

  • SmartHub: Use the SmartHub mobile app.
  • Website: Visit our website, log in to your account, and click on the “My Profile” tab.
  • Text: Text “out” to (800) 752-0025. To enable this option, you must first authorize it by texting “SVEC” to (800) 752-0025. The text option is only available to members with fewer than five accounts.
  • Call: Dial (800) 752-0025 to report an outage.

Note: You may be asked for your meter number.