At Your Convenience

August 2024

Tools That Make the Member Experience Better for Everyone

SVEC works hard to exceed the expectations of its consumer members by continually working to make it easier for you to do business with the cooperative. For that purpose, we offer a variety of tools to help you contact us, manage your account, and stay on top of your electric service in a way that’s most convenient for you.

Pay Your Way

SVEC offers a variety of ways for consumer members to pay their bills.

Online

Consumer members with SmartHub accounts can log in and pay their bills anytime at SVEC SmartHub. Have your email address and password ready.

Mobile App

Use the SmartHub mobile app available in the Apple App Store and Google Play store to view and pay your bill from anywhere in just seconds.

Automatic Payments

Sign up for bank drafts or recurring credit card payments to have funds automatically withdrawn on a set date before your bill is due. Both can be set up from your SmartHub account.

Drive-Thru Kiosk

Consumer members can use the kiosk in the outer drive-thru lane at our office to make a payment. Have your account number ready or scan your bill to pay using a check, credit card, or cash. The machine doesn’t provide change, but it is available 24/7, and your payment will be posted within minutes.

Phone

Call our interactive payment system at (877) 562-5504 to pay your bill over the phone. Have your account number or the phone number on file for the account ready.

Report an Outage

Smarthub

Outages and other issues with your electric service can be reported using SmartHub. You can also receive a notification when your power is restored—a huge benefit if you have been waiting at another location for the outage at your home or business to end.

Text Power

Text “out” to (800) 752-0025 to let us know your power is out. To enable this option, you must first authorize it by texting “SVEC” to the same phone number. Text Power is only available to members with fewer than five accounts

Phone

You can, of course, still report your outage by calling our outage line, (800) 752-0025.

Manage Your Account

SmartHub isn’t just for paying your bill or reporting an outage. Consumer members who sign up for SmartHub gain access to a comprehensive tool for managing their SVEC accounts. Log in to SmartHub to:

Analyze Your Usage

View your electricity usage and compare it with previous time periods. Take advantage of enhanced features like historical weather data to see how your daily activities and other factors impact your electricity consumption.

View & Compare Bills

See your current bill and compare it to past bills.

Manage Notifications

Sign up for email or text notifications in the app, and even set specifics such as when you want to receive them. Common notifications include when your bill is available when a payment is due, payment confirmation, and credit card expiration reminders.

Get The Latest News & Information About The Co-Op

Tap a link on the mobile app home page and have instant access to SVEC’s website, outage map, monthly E-news or Facebook page.

Manage An Inquiry

Smarthub

SmartHub makes it easy to contact SVEC about any issue or question you may have regarding your account or service.

Email

Send your questions by emailing SVEC. One of our representatives will look into your issue and be in touch quickly with the information you need.

Message

Click on the “Message Form” link at the bottom of our website and submit a completed electronic form. A member service representative will respond to you by the end of the next business day.

In Person

For those who are more comfortable doing business in person, our friendly and knowledgeable member services representatives are happy to work with you in the office or over the phone at (800) 447-4509. Se habla español.

Find Your Form

Want to apply for service, sign up for the MyChoice pay-as-you-go plan or update your account information, such as phone number and email address? You can do all these things and more from home by filling out and submitting electronic forms located on SVEC’s website.