Christy Tuckey

Like all other utilities, SVEC cannot guarantee continuous service. This is outlined in our Membership Agreement. Therefore, SVEC will not be liable for damages caused by events that are beyond our control, such as power outages caused by large storms.…

When unplanned tree trimming is necessary after a storm, SVEC crews do not remove the debris. Our crews will make the area safe, but then must move on to their next job. In these situations, call your community’s public works…

For safety reasons, repairs to the electric system can only be done by trained lineworkers. Tree trimming and removal crews will work ahead of our linemen, but they do not have the training, experience, or equipment to make repairs.

Just because you don’t see one of our trucks, that doesn’t mean we’re not working to restore your power. Outages are caused by a variety of reasons, and the cause may be in someone’s back yard a few blocks away,…

There’s not one specific answer that applies to every situation. However, a general explanation is that your neighbors may have power when you don’t because they are served through a different set of connections. Our engineers and linemen work hard…

If you reported your outage using a phone number, it’s possible that the number isn’t the one that’s associated with your account. Let’s make sure all the information associated with your account is correct. A great way to report an…

It is very difficult, especially in the early stages of storm restoration, to provide reliable estimates of restoration times for specific locations. The situation is often fluid because of the constantly changing conditions that occur during and after a storm.…