Outage FAQ’s

When will my power be restored?

It is very difficult, especially in the early stages of storm restoration, to provide reliable estimates of restoration times for specific locations. The situation is often fluid because of the constantly changing conditions that occur during and after a storm.

Work to assess damage and repair service are assigned as outages arise and crews become available, with the goal of restoring power to the most consumers in the shortest amount of time. Visit our Storm Restoration page for more information.

Why does my neighbor have power and I don’t?

There’s not one specific answer that applies to every situation. However, a general explanation is that your neighbors may have power when you don’t because they are served through a different set of connections.

Our engineers and linemen work hard to determine the cause of every outage and make the necessary repairs.

Is SVEC going to pay for my spoiled food?

Like all other utilities, SVEC cannot guarantee continuous service. This is outlined in our Membership Agreement. Therefore, SVEC will not be liable for damages caused by events that are beyond our control, such as power outages caused by large storms.

You may want to contact your insurance company. Depending on the terms of your homeowner’s policy, your insurer may be able to reimburse you for your losses.