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When will I see the change on my account?
Members receiving a monthly bill statement will see the change with January’s bill. Prepaid account rates will see the change at 12:00 p.m. [X]. On this day, the charge will include usage from the previous day and a one-time adjustment…
Does this rate change also apply to non-residential services?
Yes. Both residential and non-residential services will experience a rate change. All rates can be viewed here: Rates, Fees, & Deposits – Suwannee Valley Electric Cooperative
What factors influenced SVEC’s decision to change rates?
Several factors have contributed to this rate change. Rising costs have affected every industry, including ours, with increasing expenses for essential materials and equipment, like transformers, up to 125%. On top of that, severe weather has taken a major toll…
What is a cost of service study?
A Cost of Service Study (COSS) is a comprehensive analysis of a utility’s costs to deliver electric service. As a not-for-profit organization, SVEC operates at cost, meaning our goal is to maintain financial stability while providing reliable service—not to generate…
How is a rate change decision made?
As a cooperative, we operate differently from investor-owned utilities. We do not have outside investors or large profit reserves. Instead, we collect only what is necessary to maintain and expand our grid for the communities we serve. Most of our…
Manage Your Contact Information
By default, notifications are sent to the email address associated with your account — the same one you use as a username. If you want notifications sent to a different email address or even texted to your mobile phone, you…
Manage Notifications
Notifications in SmartHub can email or text important information about your account, such as a reminder that your bill is due or if it’s past due. You tell SmartHub when and how to contact you. Some notifications even allow you…
Contact Us & Create Service Requests
Easily contact Suwannee Valley Electric Cooperative with billing questions, service issues or other requests, such as:
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View & Compare Bills
View copies of your current and past bills. Compare your current bills with past bills while adding weather analysis and daily usage comparisons.