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Pay Your Bill & Manage Auto-Pay
SmartHub allows you to sign up for recurring payments — meaning your bill will automatically be paid each month in full without any further action on your part. If you’d like to set up automatic payments from a bank account…
Analyze Your Usage
data, you will be more aware than ever on how your daily activities can change your electricity consumption.
Is SVEC going to pay for my spoiled food?
Like all other utilities, SVEC cannot guarantee continuous service. This is outlined in our Membership Agreement. Therefore, SVEC will not be liable for damages caused by events that are beyond our control, such as power outages caused by large storms.…
Does Suwannee Valley Electric Cooperative (SVEC) haul away tree limbs and branches after a storm?
When unplanned tree trimming is necessary after a storm, SVEC crews do not remove the debris. Our crews will make the area safe, but then must move on to their next job. In these situations, call your community’s public works…
Someone came by and cleared trees, so why didn’t they restore my power?
For safety reasons, repairs to the electric system can only be done by trained lineworkers. Tree trimming and removal crews will work ahead of our linemen, but they do not have the training, experience, or equipment to make repairs.
If your crews are out restoring power, why haven’t I seen any of their trucks?
Just because you don’t see one of our trucks, that doesn’t mean we’re not working to restore your power. Outages are caused by a variety of reasons, and the cause may be in someone’s back yard a few blocks away,…
Why does my neighbor have power and I don’t?
There’s not one specific answer that applies to every situation. However, a general explanation is that your neighbors may have power when you don’t because they are served through a different set of connections. Our engineers and linemen work hard…
When I called your outage reporting line, I got a message saying that there were no outages reported in my area.
If you reported your outage using a phone number, it’s possible that the number isn’t the one that’s associated with your account. Let’s make sure all the information associated with your account is correct. A great way to report an…
When will my power be restored?
It is very difficult, especially in the early stages of storm restoration, to provide reliable estimates of restoration times for specific locations. The situation is often fluid because of the constantly changing conditions that occur during and after a storm.…
Demand
For each meter connected, a security deposit of 2 times the average or projected 1-month bill at the billing location is required. The amount of security deposit may be adjusted after 3 months of usage if there is any substantial…